Support at Home
Support at Home is the Australian Government program that replaced Home Care Packages. It provides assessed funding for approved services that help older people remain safe, independent and well at home.
For clients and families
Support that fits around your life
Straightforward home care, community support and allied health for older people and families across the Hills District, North West Sydney, and Sydney's Upper and Lower North Shore.
Who we help
Practical help at home and in the community
Lumos supports older people living at home, as well as adult children and family members arranging care. Visits may take place at home or, where appropriate, in community settings such as community centres and residential aged care homes.
English and Chinese communication is available, helping families understand options and stay involved in decisions.
- You want to remain safe and independent at home.
- A family member needs practical help with daily routines.
- Mobility, balance, pain or the home environment is making daily life harder.
- You need companionship, transport or support to stay connected with the community.
- A family carer needs planned time away from their caring role.
Government-funded care
Understanding Support at Home and CHSP
Both programs help eligible older people remain at home, but they support different levels of need. Access and approved services are determined through My Aged Care.
Commonwealth Home Support Program (CHSP)
CHSP provides entry-level support for older people who need a smaller amount of help to remain independent at home and connected with their community.
Using your funding
A simple path to services through your provider
Lumos can deliver agreed services on behalf of a registered aged care provider, subject to your care arrangement and current service availability.
Already have a provider?
Ask your Support at Home care partner or CHSP provider to contact Lumos. They can send us a referral, and we will work directly with them to confirm the service, funding arrangement and next steps.
New to aged care services?
We can help you understand the next step, identify and connect with a suitable registered aged care provider, and work with that provider to deliver agreed services. My Aged Care assessment, provider acceptance, funding and service availability still apply.
Private services
Arrange and pay for services directly
Private services may also be available where you wish to engage Lumos directly. We will discuss the requested support, availability and applicable fees before services begin.
Available services vary by location and workforce availability. You do not need to provide detailed medical information in your first enquiry.
Contact Lumos
Start with a simple conversation
Tell us what support you are looking for and whether you already have a care provider.