About this policy
Lumos Home & Health respects the privacy of clients, families, referrers and other people who contact or work with us. This page explains the kinds of information we may collect and how it may be handled in our day-to-day operations.
Information we may collect
Depending on your relationship with Lumos, this may include your name, contact details, suburb, enquiry details, service preferences, referral information, billing or administrative information, and communications with us.
Where reasonably necessary for arranging or delivering a health or home care service, we may also collect health information and information about support needs, risks, goals or care arrangements. Please avoid including unnecessary sensitive medical information in the website contact form.
Why we collect information
We may use personal information to:
- respond to enquiries and discuss service availability;
- assess referrals and arrange requested services;
- deliver, coordinate and document agreed services;
- communicate with clients, representatives and referring organisations;
- manage accounts, service agreements, quality, safety and complaints; and
- meet applicable professional, legal and administrative obligations.
Referrals and disclosure
Information may be received from a registered aged care provider, care manager, health professional, family member or authorised representative. Where appropriate and authorised, information may be shared with relevant providers, professionals, representatives or service personnel involved in arranging or delivering care.
We may also disclose information where required or permitted by law, including where needed to address a serious safety concern.
Storage and security
Lumos takes reasonable operational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online or storage system can be guaranteed to be completely secure.
This website does not currently use advertising pixels or visitor analytics. Essential technical services may process basic request information needed to host the site and deliver contact enquiries.
Access and correction
You may contact Lumos to request access to personal information we hold about you or to ask for inaccurate information to be corrected. We may need to verify your identity before responding.
Privacy questions or complaints
Contact Lumos using the details below if you have a privacy question or concern. We will review the matter and respond through an appropriate contact channel.
Phone: 0420 769 918
Email: admin@lumoshomehealth.com.au
You can also read our Complaints & Feedback page.